The GP patient survey asks patients about their experience of their own GP practice. The survey has now been extended to include information on a wider range of local services including dentistry and out of hours provision. The survey also collects information for indicators in the new NHS Outcomes Framework and includes questions on the patient’s own health – these questions are being used to assess the health of the population over time.
In terms of methodology, previously surveys were sent out every quarter; surveys are now sent out twice a year (January to March and July to September) and weightings have been refined to take into account the age and deprivation levels of the local community. Given the changes in methodology, it is not possible to compare the results of the revised survey with previous years.
The survey is administered by Ipsos MORI on behalf of the Department of Health (DH). Background reports and individual practice results are published and freely available here.
Graphs on the following pages provide practice, CCG locality, and overall England results for a sample of the questions from the key areas identified in the 2015 survey (released in January 2016).
Accessing Your GP
This section includes responses to questions concerning access to the surgery on the phone, helpfulness of reception staff, and availability of preferred GP.
Opening and Waiting Times
This section includes responses to questions concerning opening and waiting times.
Experience of GP Surgery and Local Services
This section summarises responses to questions concerning the overall experience of the GP surgery.